At Joe-T Agro Empire Operating through www.joetagroempire.com.ng, we value your trust and satisfaction. Our goal is to ensure you receive high-quality agriculture seedlings, farm implements, and agro foodstuffs that meet your expectations.
This Returns and Refunds Policy outlines how you can return a product, the conditions for eligibility, timeframes, fees, and how refunds are processed.
By purchasing from us, you agree to this policy.
Eligibility for Returns
We accept returns for products that meet one or more of the following conditions:
- The product is defective, damaged, or not as described upon delivery.
- You received the wrong product or size/model.
- The product was missing parts or accessories advertised as included.
Please Note:
- Perishable or time-sensitive items such as seedlings, agro-foodstuffs, fertilizers, or live plants cannot be returned once delivered unless they arrived damaged or defective.
- Products that have been used, altered, or tampered with are not eligible for return.
- Items without original packaging, labels, or proof of purchase (receipt or order number) cannot be accepted.
Return Timeframe
To qualify for a return or replacement:
- You must initiate your return within 2 days of receiving your order.
- For defective or damaged products, you must report the issue within 24 hours of delivery with photo or video evidence.
After this period, returns may not be accepted except under exceptional circumstances at our discretion.
How to Initiate a Return
To start a return, please follow these steps:
- Contact Us:
Email us at joetagroempire@gmail.com with the subject line “Return Request – [Your Order Number]”. - Provide Details:
Include the following in your email:- Full name and contact information
- Order number and date of purchase
- Product name(s) and quantity
- Reason for return
- Photos or videos showing the product condition (for damaged/defective items)
- Wait for Confirmation:
Our customer support team will review your request within 2–3 business days and guide you through the return process, including return shipping instructions.
Return Shipping and Costs
- If the return is due to our error (e.g., defective, wrong, or damaged product), Joe-T Agro Empire will cover the return shipping cost.
- If the return is due to customer preference (e.g., ordered the wrong item, changed mind), the customer will bear the return shipping cost.
- Returned items must be shipped using a trackable courier service to ensure safe delivery.
Product Return Conditions
Before sending back your product, please ensure that:
- The item is unused, unopened, and in its original packaging.
- All accessories, manuals, tags, and promotional items are included.
- The product is securely packed to prevent damage during return transit.
Failure to meet these conditions may result in partial refunds or rejection of your return.
Inspection and Approval
Once we receive your returned item, our team will inspect it to verify its condition and eligibility.
- The inspection process typically takes 3–5 business days.
- You will receive an email notification confirming whether your return was approved or rejected.
Refund Process
If your return is approved:
- Refund Method: Refunds will be issued using your original payment method (bank transfer, card, or mobile payment).
- Processing Time: Refunds are typically processed within 7–10 business days after approval.
- Partial Refunds: In cases where items show signs of use, damage, or missing components, a partial refund may be issued.
If your refund is delayed beyond 10 business days, please contact our support team for assistance.
Replacement or Exchange Policy
Instead of a refund, you may request a replacement or exchange for eligible items.
Replacements are subject to:
- Product availability; and
- Verification of the returned item’s condition.
If the item requested for exchange is unavailable, a full refund will be processed.
Non-Returnable Items
The following items cannot be returned or refunded except if defective or damaged upon arrival:
- Perishable agricultural products (e.g., seedlings, agro-foodstuffs, fresh produce)
- Fertilizers, soil enhancers, and agrochemicals once opened
- Customized or special-order products
- Gift cards or promotional items
Return Fees or Deductions
In some cases, a restocking fee of up to 10% of the product value may apply for discretionary returns or returns due to customer error.
This fee covers inspection, repackaging, and administrative costs.
Cancellation Policy
Orders can be canceled within 24 hours of purchase if they have not yet been processed or shipped.
Once shipped, cancellation requests will be treated as a return and subject to the terms outlined in this policy.
Customer Support Contact
If you have questions or need help with a return or refund, please contact our customer support team:
Joe-T Agro Empire
📧 Email: joetagroempire@gmail.com
📍 Address: Benin & Enugu, Nigeria
🌐 Website: www.joetagroempire.com.ng
🕒 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Policy Updates
We may update this Returns and Refunds Policy periodically to reflect changes in our practices or legal obligations. Updates will be posted on this page with a new effective date.